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Actions:
Action: searchTickets
Description: searches trouble tickets
Parameters:
AuthToken:at - authentication information
String:id - ticket id
String:title - ticket title
String:email - email
String:contains - body contains
String:assignedTo - assigned to
String:createdFrom - created from
String:createdTo - created to
String:matchCase - the "match case" flag
String:answeredFrom - answered from
String:answeredTo - answered to
String:notAnswered - the "not answered" flag
String:modifiedFrom - modified from
String:modifiedTo - modified to
String:closedFrom - closed from
String:closedTo - closed to
String:notClosed - the "not closed" flag
String:type - ticket type
Response: TicketInfo[] - array of ticket info objects
Example:
<soapenv:Body>
<ns1:searchTickets soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
<id xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string" xsi:nil="true"/>
<email xsi:type="xsd:string" xsi:nil="true"/>
<contains xsi:type="xsd:string" xsi:nil="true"/>
<assignedTo xsi:type="xsd:string" xsi:nil="true"/>
<createdFrom xsi:type="xsd:string" xsi:nil="true"/>
<createdTo xsi:type="xsd:string" xsi:nil="true"/>
<matchCase xsi:type="xsd:string" xsi:nil="true"/>
<answeredFrom xsi:type="xsd:string" xsi:nil="true"/>
<answeredTo xsi:type="xsd:string" xsi:nil="true"/>
<notAnswered xsi:type="xsd:string" xsi:nil="true"/>
<modifiedFrom xsi:type="xsd:string" xsi:nil="true"/>
<modifiedTo xsi:type="xsd:string" xsi:nil="true"/>
<closedFrom xsi:type="xsd:string" xsi:nil="true"/>
<closedTo xsi:type="xsd:string" xsi:nil="true"/>
<notClosed xsi:type="xsd:string" xsi:nil="true"/>
<type xsi:type="xsd:string" xsi:nil="true"/>
</ns1:searchTickets>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:searchTicketsResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<searchTicketsReturn xsi:type="soapenc:Array" soapenc:arrayType="ns3:TicketInfo[6]" xmlns:ns2="http://www.w3.org/2002/12/soap-encoding" xmlns:ns3="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<item href="#id0"/>
<item href="#id1"/>
<item href="#id2"/>
<item href="#id3"/>
<item href="#id4"/>
<item href="#id5"/>
</searchTicketsReturn>
</ns1:searchTicketsResponse>
<multiRef id="id1" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns4:TicketInfo" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns4="urn:SupportServices">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string">sss</assigned>
<closed xsi:type="xsd:string">2003-06-17 17:44:47.0</closed>
<created xsi:type="xsd:string">2003-06-17 16:37:55.0</created>
<id xsi:type="xsd:string">1458</id>
<modified xsi:type="xsd:string">2003-06-17 17:44:16.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">No title</title>
<type xsi:type="xsd:string">1</type>
</multiRef>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns5:TicketInfo" xmlns:ns5="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string">sss</assigned>
<closed xsi:type="xsd:string">2003-06-17 17:44:47.0</closed>
<created xsi:type="xsd:string">2003-06-13 20:05:23.0</created>
<id xsi:type="xsd:string">1457</id>
<modified xsi:type="xsd:string">2003-06-17 17:44:16.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">Msg 207, Lvl 16, State 3, Invalid column name 'ser_num'., Server SERG, Procedure , Line 1</title>
<type xsi:type="xsd:string">1</type>
</multiRef>
<multiRef id="id4" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns6:TicketInfo" xmlns:ns6="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string">2003-06-17 20:45:42.0</answered>
<assigned xsi:type="xsd:string">testadmin</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:44:14.0</created>
<id xsi:type="xsd:string">1461</id>
<modified xsi:type="xsd:string">2003-06-17 20:45:23.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">on hold</title>
<type xsi:type="xsd:string">0</type>
</multiRef>
<multiRef id="id2" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns7:TicketInfo" xmlns:ns7="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string">sss</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:02:20.0</created>
<id xsi:type="xsd:string">1459</id>
<modified xsi:type="xsd:string">2003-06-17 20:03:00.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">uhuoiio</title>
<type xsi:type="xsd:string">0</type>
</multiRef>
<multiRef id="id3" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns8:TicketInfo" xmlns:ns8="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string">2003-06-17 20:04:45.0</answered>
<assigned xsi:type="xsd:string">testadmin</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:04:16.0</created>
<id xsi:type="xsd:string">1460</id>
<modified xsi:type="xsd:string">2003-06-17 20:04:34.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">frfr</title>
<type xsi:type="xsd:string">0</type>
</multiRef>
<multiRef id="id5" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns9:TicketInfo" xmlns:ns9="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string" xsi:nil="true"/>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:46:23.0</created>
<id xsi:type="xsd:string">1462</id>
<modified xsi:type="xsd:string">2003-06-17 20:46:23.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">zvuchaynuy</title>
<type xsi:type="xsd:string">0</type>
</multiRef>
</soapenv:Body>
Action: searchInResellers
Description: searches ticket in resellers
Parameters:
AuthToken:at - authentication information
String:id - ticket id
String:title - ticket title
String:email - email
String:contains - body contains
String:assignedTo - assigned to
String:createdFrom - created from
String:createdTo - created to
String:matchCase - the "match case" flag
String:answeredFrom - answered from
String:answeredTo - answered to
String:notAnswered - the "not answered" flag
String:modifiedFrom - modified from
String:modifiedTo - modified to
String:closedFrom - closed from
String:closedTo - closed to
String:notClosed - the "not closed" flag
String:type - ticket type
String:reseller - reseller
Response: TicketInfo[] - array of ticket info objects
Example:
<soapenv:Body>
<ns1:searchInResellers soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
<id xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string" xsi:nil="true"/>
<email xsi:type="xsd:string" xsi:nil="true"/>
<contains xsi:type="xsd:string" xsi:nil="true"/>
<assignedTo xsi:type="xsd:string" xsi:nil="true"/>
<createdFrom xsi:type="xsd:string" xsi:nil="true"/>
<createdTo xsi:type="xsd:string" xsi:nil="true"/>
<matchCase xsi:type="xsd:string" xsi:nil="true"/>
<answeredFrom xsi:type="xsd:string" xsi:nil="true"/>
<answeredTo xsi:type="xsd:string" xsi:nil="true"/>
<notAnswered xsi:type="xsd:string" xsi:nil="true"/>
<modifiedFrom xsi:type="xsd:string" xsi:nil="true"/>
<modifiedTo xsi:type="xsd:string" xsi:nil="true"/>
<closedFrom xsi:type="xsd:string" xsi:nil="true"/>
<closedTo xsi:type="xsd:string" xsi:nil="true"/>
<notClosed xsi:type="xsd:string" xsi:nil="true"/>
<type xsi:type="xsd:string" xsi:nil="true"/>
<reseller xsi:type="xsd:string" xsi:nil="true"/>
</ns1:searchInResellers>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:searchInResellersResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<searchInResellersReturn xsi:type="soapenc:Array" soapenc:arrayType="ns3:TicketInfo[6]" xmlns:ns2="http://www.w3.org/2002/12/soap-encoding" xmlns:ns3="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<item href="#id0"/>
<item href="#id1"/>
<item href="#id2"/>
<item href="#id3"/>
<item href="#id4"/>
<item href="#id5"/>
</searchInResellersReturn>
</ns1:searchInResellersResponse>
<multiRef id="id4" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns4:TicketInfo" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns4="urn:SupportServices">
<answered xsi:type="xsd:string">2003-06-17 20:45:42.0</answered>
<assigned xsi:type="xsd:string">testadmin</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:44:14.0</created>
<id xsi:type="xsd:string">1461</id>
<modified xsi:type="xsd:string">2003-06-17 20:45:23.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">on hold</title>
<type xsi:type="xsd:string">0</type>
</multiRef>
<multiRef id="id5" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns5:TicketInfo" xmlns:ns5="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string" xsi:nil="true"/>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:46:23.0</created>
<id xsi:type="xsd:string">1462</id>
<modified xsi:type="xsd:string">2003-06-17 20:46:23.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">zvuchaynuy</title>
<type xsi:type="xsd:string">0</type>
</multiRef>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns6:TicketInfo" xmlns:ns6="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string">sss</assigned>
<closed xsi:type="xsd:string">2003-06-17 17:44:47.0</closed>
<created xsi:type="xsd:string">2003-06-13 20:05:23.0</created>
<id xsi:type="xsd:string">1457</id>
<modified xsi:type="xsd:string">2003-06-17 17:44:16.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">Msg 207, Lvl 16, State 3, Invalid column name 'ser_num'., Server SERG, Procedure , Line 1</title>
<type xsi:type="xsd:string">1</type>
</multiRef>
<multiRef id="id1" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns7:TicketInfo" xmlns:ns7="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string">sss</assigned>
<closed xsi:type="xsd:string">2003-06-17 17:44:47.0</closed>
<created xsi:type="xsd:string">2003-06-17 16:37:55.0</created>
<id xsi:type="xsd:string">1458</id>
<modified xsi:type="xsd:string">2003-06-17 17:44:16.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">No title</title>
<type xsi:type="xsd:string">1</type>
</multiRef>
<multiRef id="id3" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns8:TicketInfo" xmlns:ns8="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string">2003-06-17 20:04:45.0</answered>
<assigned xsi:type="xsd:string">testadmin</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:04:16.0</created>
<id xsi:type="xsd:string">1460</id>
<modified xsi:type="xsd:string">2003-06-17 20:04:34.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">frfr</title>
<type xsi:type="xsd:string">0</type>
</multiRef>
<multiRef id="id2" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns9:TicketInfo" xmlns:ns9="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string">sss</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:02:20.0</created>
<id xsi:type="xsd:string">1459</id>
<modified xsi:type="xsd:string">2003-06-17 20:03:00.0</modified>
<priority xsi:type="xsd:string" xsi:nil="true"/>
<title xsi:type="xsd:string">uhuoiio</title>
<type xsi:type="xsd:string">0</type>
</multiRef>
</soapenv:Body>
Action: searchOnHoldTickets
Description: searches tickets on hold
Parameters:
AuthToken:at - authentication information
Response: TicketInfo[] - array with ticket info
Example:
<soapenv:Body>
<ns1:searchOnHoldTickets soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
</ns1:searchOnHoldTickets>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:searchOnHoldTicketsResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<searchOnHoldTicketsReturn xsi:type="soapenc:Array" soapenc:arrayType="ns3:TicketInfo[1]" xmlns:ns2="http://www.w3.org/2002/12/soap-encoding" xmlns:ns3="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<item href="#id0"/>
</searchOnHoldTicketsReturn>
</ns1:searchOnHoldTicketsResponse>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns4:TicketInfo" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns4="urn:SupportServices">
<answered xsi:type="xsd:string">2003-06-17 20:45:42.0</answered>
<assigned xsi:type="xsd:string">testadmin</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:44:14.0</created>
<id xsi:type="xsd:string">1461</id>
<modified xsi:type="xsd:string">2003-06-17 20:45:23.0</modified>
<priority xsi:type="xsd:string">0</priority>
<title xsi:type="xsd:string">on hold</title>
<type xsi:type="xsd:string" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
Action: searchAnsweredTickets
Description: searches answered tickets
Parameters:
AuthToken:at - authentication information
Response: TicketInfo[] - array with ticket info
Example:
<soapenv:Body>
<ns1:searchAnsweredTickets soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
</ns1:searchAnsweredTickets>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:searchAnsweredTicketsResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<searchAnsweredTicketsReturn xsi:type="soapenc:Array" soapenc:arrayType="ns3:TicketInfo[1]" xmlns:ns2="http://www.w3.org/2002/12/soap-encoding" xmlns:ns3="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<item href="#id0"/>
</searchAnsweredTicketsReturn>
</ns1:searchAnsweredTicketsResponse>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns4:TicketInfo" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns4="urn:SupportServices">
<answered xsi:type="xsd:string">2003-06-17 20:04:45.0</answered>
<assigned xsi:type="xsd:string">testadmin</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:04:16.0</created>
<id xsi:type="xsd:string">1460</id>
<modified xsi:type="xsd:string">2003-06-17 20:04:34.0</modified>
<priority xsi:type="xsd:string">0</priority>
<title xsi:type="xsd:string">frfr</title>
<type xsi:type="xsd:string" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
Action: searchNewTickets
Description: searches new tickets
Parameters:
AuthToken:at - authentication information
Response: TicketInfo[] - array with ticket info
Example:
<soapenv:Body>
<ns1:searchNewTickets soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
</ns1:searchNewTickets>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:searchNewTicketsResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<searchNewTicketsReturn xsi:type="soapenc:Array" soapenc:arrayType="ns3:TicketInfo[1]" xmlns:ns2="http://www.w3.org/2002/12/soap-encoding" xmlns:ns3="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<item href="#id0"/>
</searchNewTicketsReturn>
</ns1:searchNewTicketsResponse>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns4:TicketInfo" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns4="urn:SupportServices">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string" xsi:nil="true"/>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:46:23.0</created>
<id xsi:type="xsd:string">1462</id>
<modified xsi:type="xsd:string">2003-06-17 20:46:23.0</modified>
<priority xsi:type="xsd:string">0</priority>
<title xsi:type="xsd:string">zvuchaynuy</title>
<type xsi:type="xsd:string" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
Action: searchOpenedTickets
Description: searches opened tickets
Parameters:
AuthToken:at - authentication information
Response: TicketInfo[] - array with ticket info
Example:
<soapenv:Body>
<ns1:searchOpenedTickets soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
</ns1:searchOpenedTickets>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:searchOpenedTicketsResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<searchOpenedTicketsReturn xsi:type="ns2:Array" xsi:nil="true" xmlns:ns2="http://www.w3.org/2002/12/soap-encoding"/>
</ns1:searchOpenedTicketsResponse>
</soapenv:Body>
Action: searchTroubleTickets
Description: searches trouble tickets
Parameters:
AuthToken:at - authentication information
Response: TicketInfo[] - array with ticket info
Example:
<soapenv:Body>
<ns1:searchTroubleTickets soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
</ns1:searchTroubleTickets>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:searchTroubleTicketsResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<searchTroubleTicketsReturn xsi:type="soapenc:Array" soapenc:arrayType="ns3:TicketInfo[4]" xmlns:ns2="http://www.w3.org/2002/12/soap-encoding" xmlns:ns3="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<item href="#id0"/>
<item href="#id1"/>
<item href="#id2"/>
<item href="#id3"/>
</searchTroubleTicketsReturn>
</ns1:searchTroubleTicketsResponse>
<multiRef id="id1" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns4:TicketInfo" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns4="urn:SupportServices">
<answered xsi:type="xsd:string">2003-06-17 20:04:45.0</answered>
<assigned xsi:type="xsd:string">testadmin</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:04:16.0</created>
<id xsi:type="xsd:string">1460</id>
<modified xsi:type="xsd:string">2003-06-17 20:04:34.0</modified>
<priority xsi:type="xsd:string">0</priority>
<title xsi:type="xsd:string">frfr</title>
<type xsi:type="xsd:string" xsi:nil="true"/>
</multiRef>
<multiRef id="id2" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns5:TicketInfo" xmlns:ns5="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string">2003-06-17 20:45:42.0</answered>
<assigned xsi:type="xsd:string">testadmin</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:44:14.0</created>
<id xsi:type="xsd:string">1461</id>
<modified xsi:type="xsd:string">2003-06-17 20:45:23.0</modified>
<priority xsi:type="xsd:string">0</priority>
<title xsi:type="xsd:string">on hold</title>
<type xsi:type="xsd:string" xsi:nil="true"/>
</multiRef>
<multiRef id="id3" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns6:TicketInfo" xmlns:ns6="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string" xsi:nil="true"/>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:46:23.0</created>
<id xsi:type="xsd:string">1462</id>
<modified xsi:type="xsd:string">2003-06-17 20:46:23.0</modified>
<priority xsi:type="xsd:string">0</priority>
<title xsi:type="xsd:string">zvuchaynuy</title>
<type xsi:type="xsd:string" xsi:nil="true"/>
</multiRef>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns7:TicketInfo" xmlns:ns7="urn:SupportServices" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<answered xsi:type="xsd:string" xsi:nil="true"/>
<assigned xsi:type="xsd:string">sss</assigned>
<closed xsi:type="xsd:string" xsi:nil="true"/>
<created xsi:type="xsd:string">2003-06-17 20:02:20.0</created>
<id xsi:type="xsd:string">1459</id>
<modified xsi:type="xsd:string">2003-06-17 20:03:00.0</modified>
<priority xsi:type="xsd:string">0</priority>
<title xsi:type="xsd:string">uhuoiio</title>
<type xsi:type="xsd:string" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
Action: setAdminInfo
Description: sets admin info
Parameters:
AuthToken:at - authentication information
String name - admin name
String description - description
String email - admin email
String signature - signature
Response: empty
Example:
<soapenv:Body>
<ns1:setAdminInfo soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
<name xsi:type="xsd:string">testadmin</name>
<description xsi:type="xsd:string">my test admin account</description>
<email xsi:type="xsd:string">1@1.1</email>
<signature xsi:type="xsd:string">nema</signature>
</ns1:setAdminInfo>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
Response:
<soapenv:Body>
<ns1:setAdminInfoResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices"/>
</soapenv:Body>
Action: closeTicket
Description: closes ticket
Parameters:
AuthToken:at - authentication information
long:ticketId - ticket id
Response: empty
Example:
<soapenv:Body>
<ns1:closeTicket soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
<ticketId xsi:type="xsd:long">1464</ticketId>
</ns1:closeTicket>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:closeTicketResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices"/>
</soapenv:Body>
Action: assignTicket
Description: assigns ticket
Parameters:
AuthToken:at - authentication information
long:ticketId - ticket id
long:ttadminId - ttadmin id
Response: empty
Example:
<soapenv:Body>
<ns1:assignTicket soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
<ticketId xsi:type="xsd:long">1465</ticketId>
<ttadminId xsi:type="xsd:long">1327</ttadminId>
</ns1:assignTicket>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:assignTicketResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices"/>
</soapenv:Body>
Action: uploadFile
Description: uploads a file to the server and returns file key (called before makeTicket)
Parameters:
AuthToken:at - authentication information
String:fileName - file name
byte[]:out - file as bytes array
Response: file key
Example:
<soapenv:Body>
<ns1:uploadFile soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
<fileName xsi:type="xsd:string">autostart</fileName>
<out xsi:type="soapenc:Array" soapenc:arrayType="xsd:byte[133]" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
<item>35</item>
<item>101</item>
<item>120</item>
................
<item>99</item>
</out>
</ns1:uploadFile>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:uploadFileResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<uploadFileReturn xsi:type="xsd:string">autostart|E9,JRY9A4ZNPEn6yGY5T</uploadFileReturn>
</ns1:uploadFileResponse>
</soapenv:Body>
Action: makeTicket
Description: creates new ticket with attachments (called after uploadFile)
Parameters:
AuthToken:at - authentication information
String:title - ticket title
int:priority - ticket priority
String:message - message
String:email - email
String:atts - file keys delimited with semicolon (;).
Response: empty
Example:
<soapenv:Body>
<ns1:makeTicket soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices">
<at href="#id0"/>
<title xsi:type="xsd:string">my title</title>
<priority xsi:type="xsd:int">0</priority>
<message xsi:type="xsd:string">my message</message>
<email xsi:type="xsd:string">vovan@psoft.lviv.ua</email>
<atts xsi:type="xsd:string">tmp.txt|8Vib6AWk6HGXryEjqa7N;autostart|E9,JRY9A4ZNPEn6yGY5T</atts>
</ns1:makeTicket>
<multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AuthToken" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="urn:SupportServices">
<accountId xsi:type="xsd:int">0</accountId>
<login xsi:type="xsd:string">admin</login>
<password xsi:type="xsd:string">admin</password>
<role xsi:type="ns2:Role" xsi:nil="true"/>
</multiRef>
</soapenv:Body>
...
<soapenv:Body>
<ns1:makeTicketResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="SupportServices"/>
</soapenv:Body>
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